Turning on Secure VPN

My secure VPN will not turn on. I click on the button to turn it on and the small window shows it is loading but the VPN remains OFF. I can change the location to show any of the locations from the drop-down list but the VPN will not turn ON.  Has anyone else had this issue and how do I fix it?

Hello David,
We regret to hear about the inconvenience caused. Please don't worry. This is a known issue and our developers are already working on the problem and it will be fixed as soon as possible. We really appreciate your patience.