Tuscanx.exe process failure

Hello,

I'm still waiting for a solution!

Hello Karthikeyan,

do you have news from the technical team?

Thank you

tuscanx.exe

Thank you for your support

During the routine scans avg pc tune up interrupts the scan because of the failure of tuscax.exe
I already removed the software using avg remover and reinstalled it.
The problem persists, help!

Hello Giulio,
We are sorry to know that you are unable to run the scan. To assist you better, could you please send us the screenshot of the error message you receive when you try to run the scan. Please click on this link for the steps to take screenshot http://avgclick.me/getscreenshot
Thank you.

Hello Karthikeyan,

do you have news from the technical team?

Thank you

Hello,

I'm still waiting for a solution!

Helllo Giulio,
Thank you for submitting the error logs. The logs you have sent will be analysed by the senior technician and will contact you soon with a solution. We appreciate your time and co-operation.
Thank you

Hello Giulio,
Thank you for providing the screenshot. As the issue persists after you have reinstalled the AVG PC TuneUp, we need to collect the error log from your computer and escalate this case to the senior technical team. I will email you the link to collect these error logs from your computer. Please follow the same and proceed with the escalation.
Thank you.

tuscanx.exe

Thank you for your support