Two bad experiences with customer support

Douglas, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! Other posting (https://support.avg.com/answers?id=906b0000000D2PuAAK).
AVG Guru

In one instance i inadvertently installed Tune up a second time when i had a year left on the program.  My mistake.  However, when i asked for a refund i got the complete runaround and was pushed toward some other action.  Finally I got fed up and said just give me a refund which i aske for in the first place.

Recently I had touble with an installation on my laptop.  I talked to three techs and ultimately got hung up on by all three.  I gave two of them the license number and the order number, but was told the number was invalid.  Later I finally found a place to enter a license number and it popped up as VALID.  I activated and everything worked.

Douglas, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! Other posting (https://support.avg.com/answers?id=906b0000000D2PuAAK).
AVG Guru