Hi Avinash,
Thank you for your reply. I will try your suggestions. Is this a support community for US customers? Like I've said before, I am in the UK so can the links you sent me (including the latest version of AVG Antivirus free) be used for UK users as well?
Many thanks.
Hi Avinash,
Just wanted to say that I have followed your instructions and the problem was fixed. Many thanks for all your help!
Patricia
Hi,
I have had AVG (free) for years and never had any trouble. But last time I went to update my virus definitions, AVG installed the latest version (I believe it's called AVG Zen?) but did not uninstall the previous version which is the normal procedure as it has always done. I now have 2 versions of AVG running simultaneously (AVG and AVG Protection). I thought it would be best to stop using the previous version. The latest version was initially stuck in Passive Mode. When I finally managed to get it to work in active mode, it updated the virus definitions but I am not being able to run the scan. It got stuck at 6% after hours.
Also my computer is now MEGA slow and it is taking ages to respond to anything. Please can you help me. If a fresh installation of AVG is needed, please can you send me a link to that too.
Not sure if it's relevant or not but I live in the UK and this is the only AVG community I found. Not sure if I need to get AVG for UK users. Please let me know. Thanks.
AVG Guru
Thank you for your reply. I will try your suggestions. Is this a support community for US customers? Like I've said before, I am in the UK so can the links you sent me (including the latest version of AVG Antivirus free) be used for UK users as well?
Many thanks.
This is a 24x7 support community which is open for all users in all regions. The installer setup file is same for all the countries.
Hi Avinash,
Just wanted to say that I have followed your instructions and the problem was fixed. Many thanks for all your help!
Patricia