Hi Catriona,
We're glad to look into this & clarify.
Upon checking our records, we see that you've raised a refund request & the concerned team has already initiated the refund.
From your description, it seems that the program awaits reactivation. This isn't the usual behavior unless there is a change made to the operating system such as upgrade, downgrade, performed a system restore. The other available option could be the program would have been updated to the latest version.
Please let us know if you've reactivated the program successfully.
Hello
I subscribed to a two year AVG Tune Up in 2019 and after one year the program advised I was out of my subscription - so I ordered another two year subscription. I went to the account to see that this was a mistake as I already should have had cover -
Do you need to input the activation code every year??? Why did the two year subscription stop working?
Please refund the purchase made today
Hi Catriona,
We're glad to look into this & clarify.
Upon checking our records, we see that you've raised a refund request & the concerned team has already initiated the refund.
From your description, it seems that the program awaits reactivation. This isn't the usual behavior unless there is a change made to the operating system such as upgrade, downgrade, performed a system restore. The other available option could be the program would have been updated to the latest version.
Please let us know if you've reactivated the program successfully.