I just received an onscreen message from Microsoft that said it was closing AVG because it was a danger to my computer. Let me know if and when you resolve this problem.
Hello Tonny,
We are sorry to know that you are facing the same issue.
We have received this complaint from few of our customers.
We have sent the email instructions to send us the log files of AVG for further analysis.
Please check for the email on spam and junk folders if it is not present in the inbox.
Akash.
I regret to say that the problem has NOT been resolved. I followed your instructions exactly, removing and reinstalling the AVG progrom. At first all appeared to be fine. The "UI Failed to load" sign appeared on my screen once, briefly, yesterday, but then disappeared. Today it reappeared, and is still on my screen.
In addition, after I have been online for an hour or two I lose my connection, and have to reboot to restore it. I don't know whether these two problems are related, or how, but I mention it since they happened at the same time.
Hello Ivan,
We regret for the inconvenience caused. Please check the version number of "AVG Protection" installed in your PC for us to assist you better. We also request you to provide the screenshot of the error window. Please follow the instructions from the link to attach a screenshot: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot
Thank you.
Thank you. Some solution seems found.
Following information may be helpful for other users having problems in wolrd wide in different langadges.
I just celean re-installed WINDOWS VISTA OS about 5 months ago to clean my PC.
I initialized HDD and VISTA OS to cleaned up PC 5 months ago.
Then, I started to install all software programs to refresh PC.
I have been re-installing and recovering process of VISTA PC for 5 months.
I also re-installed AVG too, about 5 months ago.
When, I saw "UI Failing to load" screen once in May 2017. My PC started to freeze and slow.
I spent about 3 weeks to find out the reason PC problem of and find this Website.
1)
According to the instruction in above written by Akash(AVG Technologies), I remove (uninstall) (most of) all AVG files from my PC by using
AVG_Clear.exe
AVG_Remover.exe
tools under WINDOWS SAFE MODE.
Then, there is no freezing of Windows OS nor FireFox.
Function of OS become fine and FireFox become very speedy.
There is no need to shut down nor restart my Windows VISTA PC.
Thus, the problem seems the latest edition of AVG software(Version: 17.4.3014).
2)
Before uninstalling AVG, I saved log files of AVG by using AVG_SysInfo.exe.
I sucessfully sent back the log files by using AVG_SysInfo.exe before uninstall of AVG.
I also sent back e-mails too.
(During initial sent back of log files, my PC was freezed again. Thus, I retried again.
I also needed to restart PC and Internet MODEM to restart Internet connection.)
3)
Is there anyway to get old edition of AVG which work fine?
older than :17.4.3014
I also have old installer of AVG about 2011.
4)
It may very good solution to keep open for downloading old edtion from AVG web site.
(For example, AVG 2016 or 2015.)
If the newest edtion of AVG is not working, the the user can choose old edtion which work file.
Allways, a new edition have a risk of initial bug and problems.
It is important to keep publishing at least one old edition, to wait during fixing bug and finding solution of newest edition.
There is no AVG antivirus which work fine if AVG publish newest edition only.
If user removed (uninstall) AVG, the user needed to install other antivirus soft.
5)
My PC work fine again. But, there is no latest AVG which may work fine currently.
Yes, I started getting this message today for absolutely no reason. I hadn't installed anything nor restarted my computer and "BOOM", message above. The worst part is that you can't even tell from the message that it's AVG having the problem. Shame on you AVG! I thought you were a hacker!
Ivan,
We appreciate your efforts in trying to fix the issue. Thank you for your information and understanding. We have sent you an email requesting the diagnostic information to analyze your issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further.
Ivan, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Drew,
I apologize for the inconvenience. I acknowledge your refund however, I request you to contact our remote support to fix this issue as quickly as effectively possible. Please follow the email instructions which I have sent to the registered email address.
9)
As Glen Miller mentioned in above
>[The worst part is that you can't even tell from the message that it's AVG having the problem.]
I spent about 3 weeks to find out the reason of unknown broken problem of my HDD initalized PC.
I finally find this Website. I needed to register and translate to tell this problem to AVG in English.
This is one of worse experience in past 20 years of my Windows use since Windows Me OS was infected by virus and required to initialize HDD in 1990's.
When I was infected by virus, I saw similar unknown message. Then, I started to use anti-virus soft for Windows.
I also used AVG for 7-8 years and there was no big problem.
I also use/used Avast, Norton, Panda, Trendmicro, etc
10)
There is a Windows standard/beginers level users in other langadges telling:
When tried to use AVG, Home of Web blowser became AVG.
Webserch engin became AVG secure serch from Google.
Even chenge back to Google, AVG became Home of Web blowser.
(I also had similar problem about 5-7 years ago. Thus, I deleted AVG add-on from Google Chrome.)
11)
Many user tried to delete Zen function of AVG, but still not possible.
It seems good idea for user to choose ON/OFF Zen function.
Many unwanted function become heavy software.
4)
It may very good solution to keep opening to download old edition of AVG from AVG web site.
(For example, AVG 2016 or 2015.)
If the newest edtion of AVG is not working, such as this time, the the user can choose old edtion which work file.
Allways, a new edition have a risk of initial bug and problems.
It is important to keep publishing at least one old edition, to wait during fixing bug and finding solution of newest edition.
There is no AVG antivirus which work fine if AVG publish newest edition only.
If user removed (uninstall) AVG, the user needed to install other antivirus soft.
13)
It is VERY IMPORTANT (very good solution) to keep opening to download UNinstallation and CLEAR tool in AVG download sites.
Such as
AVG_Clear.exe
AVG_Remover.exe
Then, user don't have to fight to remove residual files of AVG to clean up.
When AVG have (bug) problems, user can remove AVG and solve the problem such as this time.
Norton and other antivirus softs are easy to remove. But, NOT AVG.
There are installation guides in AVG help.
But,there is NO uninstalation (removal) guides in AVG help.
Uninstalation (removal) Guide is essential for users.
(There are many comments regarding difficulity of AVG files to remove completely.)
(There some comments regarding afraid to uninstal AVG due to remaining residual files and problems.)
(I can not find AVG_Clear.exe in AVG download center.)
12)
extra info: may not recommended:
AVG antivirus and Avast antivirus did not conflict in single PC untill now.
One of each antivirus (AVG and Avast) able to detect malware or virus occationally.
========
Summary:
Anyway, please consider to solve the problems of AVG soft and Information/rescue sysytem when AVG softs have a big problem.
During solving, it is higly recommended to release old edition which is working fine.
If user uninstall AVG, the user needed to install other antivirus soft soon.
In other langadges including Japanese, many other users also mentioned when current newest AVG is uninstall sucessfully, PC became fine and run speedy.
I have had the "UI failed to load problem for several months" and have performed all of the above routines to try to get rid of it. I have spoken with AVG on the phone several times and had them step me through their routines. I STILL have the problem - at least once per hour.
Kevin,
We know this might be disappointing, we request you to repair avgclick.me/RepairAVG, reinstall, restart your device to check with it. We are here if you need further help.
User Ron Moeller has posted their own topic (https://support.avg.com/answers?id=906b0000000DnZzAAK).
AVG Guru
Yes, I started getting this message today for absolutely no reason. I hadn't installed anything nor restarted my computer and "BOOM", message above. The worst part is that you can't even tell from the message that it's AVG having the problem. Shame on you AVG! I thought you were a hacker!