Hello Michelle,
Your AVG Ultimate subscription should be activated using AVG my account credentials.
To activate it, open AVG Antivirus and Cleaner app in Android device.
Tap on "Menu" (three small horizontal lines) at the top left corner.
Select account and enter your AVG my account credentials.
NOTE: It is necessary to use the email address that you used for registering the product.
Feel free to contact us if you need further help.
Hello Michelle,
Your AVG Ultimate subscription should be activated using AVG my account credentials.
To activate it, open AVG Antivirus and Cleaner app in Android device.
Tap on "Menu" (three small horizontal lines) at the top left corner.
Select account and enter your AVG my account credentials.
NOTE: It is necessary to use the email address that you used for registering the product.
Feel free to contact us if you need further help.
So I paid for Ultimate to get protection on all my devices, but now matter how I try to install, log in etc on my phone I still only have the free version of Internet Security and Cleaner.