Ultimate and still no tune up in pack?

AVG Performance
3

Hello Linda,

In light of the current circumstances concerning COVID-19 outbreak, there was a delay. We are operational now.
It seems that one of our technician sent you an email for the ticket that you created through online form.
Hope you have activated the tuneup program included in the Ultimate package.
If not, feel free to contact us for further help.

1

I have the full Ultimate protection and i still get invitations to buy tune up
Was this not included in the pack?
please contact me urgent about this, cos i think something i did then wrong or so
Please can you check my membership for this Ultimate account?

2

Hello Linda,

In light of the current circumstances concerning COVID-19 outbreak, there was a delay. We are operational now.
It seems that one of our technician sent you an email for the ticket that you created through online form.
Hope you have activated the tuneup program included in the Ultimate package.
If not, feel free to contact us for further help.