Ultimate Subscription

I have an Ultimate Subscription with several months to run but the PCTuneUp option has a count-down saying that it will expire in 25 days!   I can't redownload 'cause of your "Major System Reconfiguration"  What's going on?

Hello Andy,

We are sorry for the delay in response and inconvenience caused.
We request you to log out and log in again to Zen network by following the below mentioned instructions:
1) Open AVG Zen interface and click on the email address that is displayed.
2) Select Log out as admin and then click on the same place where you had the email address. Please click on "Leave this network".
3) Finally click on the same place where you had the email address and select "connect to an existing account" and enter the AVG my account username and password.

If the issue persists, please do let us know.