Ultimate will not activate

AVG Protection
3

Hi Alison,

We're sorry for the inconvenience caused.
To fix the activation issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
Thank you.

1

Avg keeps informing me that I have basic protection. I knew that I had paid for AVG Ultimate and
downloaded in Jan.  Gone back through my emails for the activation code to re submit however every time I enter the code it says sorry error. How can I resolve this please. Thanks in advance.

2

Hi Alison,

We're sorry for the inconvenience caused.
To fix the activation issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
Thank you.