Ultimate will not install AVG PC Tune-Up

Hello Marcus. I apologize for the inconvenience caused. We have checked our records and found that you have purchased AVG Ultimate multidevice in our database. Have you installed any of the AVG products before installing AVG Ultimate  on your computer? Please feel free to contact us for any further assistance. Thank you.

The install of Ultimate keeps saying my AVG PC Tune-Up subscription has expired.  The display never gave me a "Connect" button but did give me my email.  When I log on to MY ACCOUNT via this methoid it does not activate Performance.  I've done this many times.  How do I get what I paid for?
Marcus

Hello Marcus. I apologize for the inconvenience caused. We have checked our records and found that you have purchased AVG Ultimate multidevice in our database. Have you installed any of the AVG products before installing AVG Ultimate  on your computer? Please feel free to contact us for any further assistance. Thank you.