Un authorised 59.99 taken off my acccount

AVG Subscription
3

Hello Vee,

We will explain you the reason for this.
Your payment card may have a card updater service enabled, which keep your payment card information current for merchants in case you get a new card number or expiration date changes.
This is the feature which will be available in the banking system. If you inquire about this, they will be able to provide more clarity.
You have been charged GBP59.99 for the renewal of AVG Internet Security - Unlimited Devices as your initial purchase had auto renewal enabled.
This will get enabled, when you agree to the terms and conditions of AVG purchase.
Keep checking your email to know about the refund status.
Thank you.

1

I never autnorised a payment of 59.99 of my account which you have managed to succesfully get off my account…how did you even know my bank details? i have changed my card recetly! I will be asking for fraud investigation with the bank if i dont get my money back.

Virginia

2

Hello Vee,

We will explain you the reason for this.
Your payment card may have a card updater service enabled, which keep your payment card information current for merchants in case you get a new card number or expiration date changes.
This is the feature which will be available in the banking system. If you inquire about this, they will be able to provide more clarity.
You have been charged GBP59.99 for the renewal of AVG Internet Security - Unlimited Devices as your initial purchase had auto renewal enabled.
This will get enabled, when you agree to the terms and conditions of AVG purchase.
Keep checking your email to know about the refund status.
Thank you.