Un authorised charge to my account

AVG Subscription
3

Hello Gerald,

I understand the inconvenience.
I see that you have been charged for the renewal AVG PC TuneUp 1 computer (2 years) since the auto renewal was enabled for the license.
As per your request, I have forwarded the case to refund team and the reference is 05640818.
Keep checking your email to know about refund status.
Your patience is much appreciated.

1

Yesterday I received by e-mail a bill for AU$84.99. I immediately cancelled my account and was promised an e-mail to confirm this. This never arrived and this morning I noticed that through PayPal this account was paid. I want an immediate refund and cancel all contact with AVG. My new e-mail address is geraldmoonen@gmail.com

2

Hello Gerald,

I understand the inconvenience.
I see that you have been charged for the renewal AVG PC TuneUp 1 computer (2 years) since the auto renewal was enabled for the license.
As per your request, I have forwarded the case to refund team and the reference is 05640818.
Keep checking your email to know about refund status.
Your patience is much appreciated.