We'll be glad to clarify these charges. AVG products are sold as subscriptions and remain valid until you cancel them. We try to be clear about this both before and after your purchase, and we explain how to cancel subscriptions in various places, including:
- In our shopping cart before purchase.
- In the confirmation email we send after purchase.
- In notification emails we send before charging for subsequent subscription periods.
You've been charged for the renewal of AVG TuneUp - Unlimited (1 year subscription) and AVG Internet Security - Unlimited (1 year subscription). We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription. Do you want to cancel the renewal and get a refund?
I have two unauthorized charges on my credit card from DRI*AVG. How do I get them taken off?
Hello David.
We'll be glad to clarify these charges. AVG products are sold as subscriptions and remain valid until you cancel them. We try to be clear about this both before and after your purchase, and we explain how to cancel subscriptions in various places, including:
- In our shopping cart before purchase.
- In the confirmation email we send after purchase.
- In notification emails we send before charging for subsequent subscription periods.
You've been charged for the renewal of AVG TuneUp - Unlimited (1 year subscription) and AVG Internet Security - Unlimited (1 year subscription). We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription. Do you want to cancel the renewal and get a refund?