Hello John,
We would like to inform you that, Digital River is our eCommerce partner and for AVG purchase through this provider will appear as DRI*AVG in the bank statement.
For some users, it may appear only as Digital River and we should investigate and find whether the charge is for AVG.
To investigate this, we have sent an email for you to provide few details.
Please revert to the email with requested information in order to proceed further.
Thank you.
My internet banking support did some research and concluded that the £59.99 taken from my account was destined for a company called Digital River who you employ to process your subscriptions in the uk. Please explain why you have made this withdrawal and why you do not allow me to see that avg are the instigators. I may choose to keep your services if you give a satisfactory explaination. otherwise I will demand a refund
Hello John,
We would like to inform you that, Digital River is our eCommerce partner and for AVG purchase through this provider will appear as DRI*AVG in the bank statement.
For some users, it may appear only as Digital River and we should investigate and find whether the charge is for AVG.
To investigate this, we have sent an email for you to provide few details.
Please revert to the email with requested information in order to proceed further.
Thank you.