Hello Nigel,
We apologize for the inconvenience. We'll point you in the right direction.
For further assistance in this regard, we recommend that you contact our designated mobile team directly.
You can use this link to contact our mobile team via email.
Thank you for understanding in advance!
Hello Nigel,
We apologize for the inconvenience. We'll point you in the right direction.
For further assistance in this regard, we recommend that you contact our designated mobile team directly.
You can use this link to contact our mobile team via email.
Thank you for understanding in advance!
Hello
I have just purchased AVG Secure VPN (5 devices, 2 years) through Computer Active Store/Cleverbridge/Creative Mark. The program was downloaded and installed on a Dell laptop with Windows 10 Pro 64-Bit. Using the Product Key supplied, the program was activated and a Subscription Number generated. It appears to work OK.
I am unable to install the equivalent AVG Secure VPN apps on iPhone 12 Mini (iOS 14.2) and iPad Air 2 (iPadOS 14.2). The app asks me for an AVG account email/password, which I didn't have. I then set up an AVG account, but this is not recognised by the apps, and (of course) shows no linked subscription. The alternative method of using a Product Key/Subscription Number is no longer supported in iOS according to the app. Clicking on the "already purchased" link also fails to find a subscription.
Please can you help me to install/activate the AVG Secure VPN apps on iPhone and iPad please? I have already purchased this multi-device product from a legitimate third-party, not via AVG or the Apple Store.
Thank you 