Unable to activate avg ultimate

when I try to activate my avg ultimate,it tells me my account already exists.so how do i activate avg ultimate
Hi Bill.
We're here to help.
Are you trying to register an AVG Ultimate subscription bought from a reseller?
I have sent an email requesting more details, please check your inbox and spam box as well.
yes i purchased from my local walmart
 

Hi Bill.
We're here to help.
Are you trying to register an AVG Ultimate subscription bought from a reseller?
I have sent an email requesting more details, please check your inbox and spam box as well.

yes i purchased from my local walmart