Unable to activate my AVG Zen account

Hello Oepeng,
We apologize for the inconvenience.
We see from your record that you have active subscription of AVG Performance in your account. Please open the AVG program in your account and check if you are able to see the AVG Performance tab as "Pro" in your computer.
Thank you.

unable to activate my AVG Zen account ever since subscribing on 13-08-2016

Hello Oepeng,
We apologize for the inconvenience.
We see from your record that you have active subscription of AVG Performance in your account. Please open the AVG program in your account and check if you are able to see the AVG Performance tab as "Pro" in your computer.
Thank you.