Unable to activate my purcahse

AVG VPN
1
i followed the steps to activate the account. system says invalid activation code. 
3

Hello Jeannette, 

We are sorry for the inconvenience caused. We will check and help you to resolve it.

Please provide the following information to help you better :

1. What is the exact AVG program are you trying to activate?
2. Please confirm the device operating system.
3. Are you able to view subscription under AVG MyAccount. 

We look forward for your response.

2

Hello Jeannette, 

We are sorry for the inconvenience caused. We will check and help you to resolve it.

Please provide the following information to help you better :

1. What is the exact AVG program are you trying to activate?
2. Please confirm the device operating system.
3. Are you able to view subscription under AVG MyAccount. 

We look forward for your response.