Unable to activate subscription

Why has my account AVG ANTI-VIRUS refused to be activated after my ultimate subscription package?
No SMS or EMAIL attached with the activation code was sent until now. I've applied every measure known to me but all to no avail. Please I need my subscription activated asap.

Hello Vow, 
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

Hello Vow, 
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.