Hello Johnathan,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Please let us know the device in which you are using the VPN.
Whether PC or mobile?
The instructions vary form device to device. Upon confirming your device will help you in this. Thank you for your understanding.
I'm unable to change the VPN location to other locations. It connects without issue to the optimal location in the US, but any other selection across both the US and internationally will not connect. an error message is presented saying it cannot connect. subscription is active.
Hello Johnathon,
Thank you for the reply.
We understand that you are facing this issue on your Mac device.
Could you please send us the screenshot of the error message you get while changing the location?
Here is an article for taking the screenshot: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.
Hello Johnathan,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Please let us know the device in which you are using the VPN.
Whether PC or mobile?
The instructions vary form device to device. Upon confirming your device will help you in this. Thank you for your understanding.
thank you. It is a mac laptop