Unable to connect to internet with AVG turned on

AVG Protection
8

Unfortunately, it has not worked for me. Does it need to update twice?

7

Hello Jeremiah, 

We apologize for the inconvenience caused to you. This is a known issue. We have already reported it to our developers.

Our team has released the update for it. To resolve the issue, we recommend that you first restart your PC two times (waiting up to 5 minutes between restarts). During the restarts, AVG should update automatically to fix the issue.  

Please try the above steps and let us know if its help you.

1

Pretty much what the title says. I turned on my machine and I couldn't connect to the internet. Spent time with the usual suspects. Restart router, check driver, clear DNS etc but nothing. Machine said I was connected to the internet but nothing was happening. Then I read a article that suggested I turn off my anti virus and said why not, sometimes it gets in the way with games, and soon as I did, I got connected.

Why? Just why? I spent a frustrating 45 minutes because AVG was blocking my internet? 

For information: Trouble shooting service on my computer either couldn't diagnose the problem, or told me my DNS server was incorrect. 

 

Is there a way to avoid this in the future? I've liked AVG as a product for a number of years now and I'd like to stay with them, but if its going to keep doing this kinda non-sense then It'll be time to drop it. 

2

Thank you, that seems to have done it !

3

I have the same problem, it's so frustrating. I have done as instructed above and can see that I am up to date in 'update' ver 210206-0 and ver 20.10.3157 but I still can't access the internet. 

help please. 

5

Hello Jeremiah, 

We apologize for the inconvenience caused to you. This is a known issue. We have already reported it to our developers.

Our team has released the update for it. To resolve the issue, we recommend that you first restart your PC two times (waiting up to 5 minutes between restarts). During the restarts, AVG should update automatically to fix the issue.  

Please try the above steps and let us know if its help you.

4

Hello Heather,
We'd like to clarify this for you. Please write back to us in a separate private post so that we can check and assist you accordingly.
Thank you in advance!

6

We apologize for the inconvenience caused, Jeremiah and Tony
I request you to follow the steps mentioned in this article to fix this issue : 
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=Troubleshoot-AVG-AntiVirus-internet-disconnection&supportType=home)