Sent an invitation to my Android phone from AVG Zen on my laptop. Open the email on the phone, do the download, and attempt to login to validate the license, etc. But login fails with "Unable to connect to server. Please make sure you're connected to the Internet."
I uninstalled, re-invited and installed, changed my AVG account password, but always get the same error. I've tried from both my home wi-fi and cellular data service.
Any ideas about how to determine what the underlying problem/error may be? Everything else on the phone works just fine.
John
John,
Thank you for choosing. Regret for the inconvenience caused to you with adding your android device to Zen network. To assist you better with your concerns, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please refer this article http://support.avg.com/SupportArticleView?urlname=How-to-contact-support-through-the-Mobile-Contact-Form to know how to submit your query to our mobile support team from within the AVG app on your android device.
Feel free to let us know if you require any further assistance.