Subject:* Urgent: Unable to Connect to AVG VPN on PC and Mobile
Dear AVG Support Team,
I recently subscribed to AVG VPN, but I am unable to connect on both my PC and mobile devices. Despite trying basic troubleshooting steps, the issue persists.
Here are the details:
- Devices: pc details HP core i5 Mobile detail: IOS
- AVG Version:** [Version]
- **Error Message: ur online privacy is not protected
Please assist in resolving this issue as soon as possible.
Thank you.
**Best regards,
Pankaj
Hello Pankaj,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to establish the connection using AVG Secure VPN. We will check and help you to resolve it.
Please provide the following information to help you better.
1. Share us the screenshot of the page which shows "Your online privacy not protected".
2. Have you successfully activated AVG Secure VPN on windows and iOS devices?
3. Please follow the below article to resolve connection issue with AVG Secure VPN.
Troubleshooting when unable to establish or maintain a VPN connection
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Hello Pankaj,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to establish the connection using AVG Secure VPN. We will check and help you to resolve it.
Please provide the following information to help you better.
1. Share us the screenshot of the page which shows "Your online privacy not protected".
2. Have you successfully activated AVG Secure VPN on windows and iOS devices?
3. Please follow the below article to resolve connection issue with AVG Secure VPN.
Troubleshooting when unable to establish or maintain a VPN connection
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.