Unable to connect

Lynn, you can install it in the new computer and renew the subscription.

If it is a single computer license, you have to uninstall it from the old computer and install it in the new one.

Hello Lyn,

That's unfortunate the issue persists.

I have sent you an email, please follow the steps from the email to get connected with our advanced support.

They will check this for you.

Hello again. I did ask this question a few days ago and had your reply. You advised I should go to My Account and to LogOut and then Log back In. I have done this but I am still unable to log in. Please advise. Thanks.

Lynn, you can install it in the new computer and renew the subscription.

If it is a single computer license, you have to uninstall it from the old computer and install it in the new one.

Hello Lyn,

That's unfortunate the issue persists.

I have sent you an email, please follow the steps from the email to get connected with our advanced support.

They will check this for you.