Lynn, you can install it in the new computer and renew the subscription.
If it is a single computer license, you have to uninstall it from the old computer and install it in the new one.
Hello Lyn,
That's unfortunate the issue persists.
I have sent you an email, please follow the steps from the email to get connected with our advanced support.
They will check this for you.
Hello again. I did ask this question a few days ago and had your reply. You advised I should go to My Account and to LogOut and then Log back In. I have done this but I am still unable to log in. Please advise. Thanks.
Lynn, you can install it in the new computer and renew the subscription.
If it is a single computer license, you have to uninstall it from the old computer and install it in the new one.
If it is a single computer license, you have to uninstall it from the old computer and install it in the new one.
Hello Lyn,
That's unfortunate the issue persists.
I have sent you an email, please follow the steps from the email to get connected with our advanced support.
They will check this for you.