Hi Lori,
We are sorry to hear this.
We will help you to resolve the issue.
Are you using the AVG Free version?
Unfortunately, we don't have a separate email address to contact us. If you wish, we can send you an email from our end and you can revert back to the email.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
Lori, I have sent an email containing instructions to get connected with our remote assistance team. They will be glad to look into this and help you.
Check your inbox and spam box for our email.
Hi Lori,
We are sorry to hear this.
We will help you to resolve the issue.
Are you using the AVG Free version?
Unfortunately, we don't have a separate email address to contact us. If you wish, we can send you an email from our end and you can revert back to the email.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
I am paying for AVG — i am not using a free version. Sending me an email from your end might be helpful. Please note that I have stated several times that I cannot provide a screenshot as I AM NOT able to download at all. The actual "download" fails - is just says
888poker._installer(7).exe
Failed - 888poker.com - 2:23pm (for example)
So, I have nothing to open to save, run or initialize the set up. I sent you the interlog because a customer rep from 888 Poker said the problem is with my anti virus. I thought this log sent in the previous communication might help you resolve this problem.