Hello Ian,
We are sorry to inform that you are unable to complete the installation of AVG. Please let us know the name of the AVG program you are trying to install, is this a free or paid version of AVG? Please send us the screenshot(http://avgclick.me/getscreenshot) of the error message you get when you try to install AVG.
Thank you
ERROR CODE Oxe001f96c
Ian, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru