Unable to download to windows 10

AVG Protection
3

Hello Barbara,

Please let us know if you're unable to install AVG on your Windows 10 device.
For better clarity, share us the screenshot of the error message you're referring to.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.

2

Hello Barbara,

Please let us know if you're unable to install AVG on your Windows 10 device.
For better clarity, share us the screenshot of the error message you're referring to.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.

1

error message says "couldn't download virus scan failed" I have turned off everything I can find, but still cannot download