Unable to enter my license number. Is it because it is too early for renewal paid 6/1/2020

AVG Subscription
3

Hi Victoria.
We're here to help.
Upon checking your account details, you do not have any active paid subscription registered to the email address that you used to contact us here.  
I have sent an email requesting more details. Please confirm the details requested in that email to proceed further.

1

I purchased the 1 year renewal I am unable to enter /activate license number. Is it to early?

2

Hi Victoria.
We're here to help.
Upon checking your account details, you do not have any active paid subscription registered to the email address that you used to contact us here.  
I have sent an email requesting more details. Please confirm the details requested in that email to proceed further.