While I thank you for your prompt reply, you have missed the point of my question.
When I open the AVG interface, there are numerous options and many choices under these options. I have gone through them one by one several times. Not one of them under any heading or subhead gives me the choice to open the quarantine. None. None at all. Nothing. Zip. Zero. Nada. Rien. Nichevo. No choice of any description. The only entry regarding quarantine is under Tools, and the only thing it refers to is the maximum size of the quarantine and nothing else. Nowhere do I find anything to click on that will open the quarantine folder and allow me to restore my files. This is the problem I am asking your help for. This is what's keeping me from restoring numerous false positives from quarantine.
I know what quarantine is. I know how false positive reporting works. I understand how restoring from quarantine is supposed to work. I just don't have any key, button, or anything else to click on to open quarantine and restore my files. Please help me with this problem.
I want to retrieve files from quarantine but the menu doesn't offer any way to open quarantine. The only mention I can find is under Tools, which only tells me the size of the quarantine folder.
No other menu choice or any submenu item even has the word "quarantine".
Thank you for writing back to us, Mr.Penzel.
Feel free to share us the screenshot at your convenient time. We're available 24/7. We'd be happy to help you.
Also, specify the program version of your AVG Internet Security program.
Keep us updated.
Mr.Penzel, could you please Open AVG AntiVirus and go to ☰ Menu ▸ Quarantine and share the screenshot of the options you get?
May I know how you confirm that your files have been quarantined?
Did you receive a threat pop-up from AVG?