Hello Peter,
I am sorry for the inconvenience. I will help you to install the latest version. Please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to run the AVG remover tool to remove the old version. Then download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe . This tool will help with removing antivirus component of AVG 2017 and its traces. Open tool User Account control - click "Yes" Windows safe mode - click "No" (we cannot recommend using the tool in safe mode, because there is a problem with comparability) Choose installed version (AVG Free, AVG Internet Security) Click "Uninstall" Click "Restart computer".
Once uninstalled, download the latest version of your AVG product, install and activate it. For detailed instruction, refer to the steps in the respective article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
Thank you.
Hello Peter,
I am sorry for the inconvenience. I will help you to install the latest version. Please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to run the AVG remover tool to remove the old version. Then download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe . This tool will help with removing antivirus component of AVG 2017 and its traces. Open tool User Account control - click "Yes" Windows safe mode - click "No" (we cannot recommend using the tool in safe mode, because there is a problem with comparability) Choose installed version (AVG Free, AVG Internet Security) Click "Uninstall" Click "Restart computer".
Once uninstalled, download the latest version of your AVG product, install and activate it. For detailed instruction, refer to the steps in the respective article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
Thank you.
I used a functional uninstall program to remove AVG in order to install a later version.
I am now unable to install the newer edition nor remove the remnants of the 2015 edition.
Please help as it would appear thatI am unprotected.