Unable to get Pro Version even though paid for it

AVG Protection
3

Hello Chris,
I understand how something like this can really try your patience. Upon carefully reviewing your account, I see that you have purchased AVG Performance in your account. Please be informed that AVG Performance comes under AVG Zen product. AVG Zen has both AVG Protection and Performance build in it. Since you have purchased Performance only it will be active in your account and you can use Performance for 30 days trial and then you need to purchase it. Could you please let us know in Protection or Performance the update stops at 60%? If you wish to purchase the product you can contact our sales team. Please click on the following link https://support.avg.com/support_sales?l=en_US and choose "Chat us online" at the end of the page. One of our representative will help you with it.
Please feel free to contact us for any further assistance. Thank you.

1

I am having issues with my purchase. I keep getting a message "Your trial expires in 6 days. Buy PRO now to continue full protection". 
Also I cannot update it goes to 60% and no more.
Order Number 701-0574086.
Tried downloading from my account but I get message saying "We’re unable to find the email address you entered. Please check that you typed it correctly and that it’s the same address you used to register your AVG license"
2

Hello Chris,
I understand how something like this can really try your patience. Upon carefully reviewing your account, I see that you have purchased AVG Performance in your account. Please be informed that AVG Performance comes under AVG Zen product. AVG Zen has both AVG Protection and Performance build in it. Since you have purchased Performance only it will be active in your account and you can use Performance for 30 days trial and then you need to purchase it. Could you please let us know in Protection or Performance the update stops at 60%? If you wish to purchase the product you can contact our sales team. Please click on the following link https://support.avg.com/support_sales?l=en_US and choose "Chat us online" at the end of the page. One of our representative will help you with it.
Please feel free to contact us for any further assistance. Thank you.