Unable to implement programme

Hello Bob, 

We acknowledge your cancellation request. Before that, could you please explain the exact issue that you are facing with AVG program? So, we will help you to resolve it. In case, if we are unable to do it, we will help you to cancel the subscription. We look forward for your response.

Asking to cancel the programme due to being unable to implement it[asking for my money back]

Hello Bob, 

We acknowledge your cancellation request. Before that, could you please explain the exact issue that you are facing with AVG program? So, we will help you to resolve it. In case, if we are unable to do it, we will help you to cancel the subscription. We look forward for your response.