UNABLE TO INITIATE A CHAT / Have paid for TWO TRANSACTIONS

AVG Subscription
4

Hi Margo,

This isn't the experience we want you to have. We'd like to help you with this.
You can either initiate a chat with our billing team by visiting this link or by dialling this number : +1 844 259 8811. 
However, if you prefer, we're more than glad to help you through this channel.

5

16 December … I am frustrated (more).  I went to the LINK ABOVE (this link) Contact AVG Support - AVG Phone Number, and Chat Support and NOTHING occurred.  No chat.  Nobody there. 
I've looked at my transactions online, There is only ONE transaction showing.
19 August: Order #1070489534639 @ $82.29
I have THIS one and my transaction ID 50927549ML7983042, Order 190c669d-a2af-4c68-aa97-e928c9a0d6a2)

Then, according to my Paypal, there are these.  Please explain:
29 Aug 2022   $81.18 +
Transaction ID: 2A144787H7910263H
DRIAVG Technologies Order 2d655518-eeb0-432a-adac-028fd7b7ac6d

   and then:
16 Sept 2022  DRIAVG  $70.35
Transaction ID: 2W195870YY3124647
Order 114270916700












1

Oh dear, WHY IS "CONTACT" SO DIFFICULT?  I'm an 82 yo lady w/o ANY technical skills and am trying explain my situation.  CANNOT ACCESS ONLINE CHAT.  I'm caught in a ROUNDABOUT without help.  MY SITUATION:  I have AUTO RENEWAL, but see that AVG contacted me TWICE for PAYMENT, and I have TWO SUBSCRIPTIONS. 
I want a REFUND FOR ONE. 
How to obtain REFUND.  This site tells me to "go to my history …" and I do, but never obtain an ANSWER; no contact!
I live in Mexico and telephone is "difficult."
WHAT TO DO?

3

Hi Margo,

This isn't the experience we want you to have. We'd like to help you with this.
You can either initiate a chat with our billing team by visiting this link or by dialling this number : +1 844 259 8811. 
However, if you prefer, we're more than glad to help you through this channel.

2

Hello Margo,
Thank you for replying.
I apologize for the trouble caused.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
We will certainly help you out.
Thank you.