Hello Andrew.
We apologize for the inconvenience caused. Please run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove the previous installation of the AVG and then re install the AVG Internet security. Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Once uninstalled please have a look at this article http://avgread.me/1DXPL5z to install the AVG Internet security program.
Thank you.
As I can see others are having same issue. Almost uploads the new version but comes with error code right at the end of 0xC0070643 event.exec.finished. Ive uninstalled the old 2013 version.
Any ideas.
Hello Andrew.
We apologize for the inconvenience caused. Please run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove the previous installation of the AVG and then re install the AVG Internet security. Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Once uninstalled please have a look at this article http://avgread.me/1DXPL5z to install the AVG Internet security program.
Thank you.