Unable to install AVG 2016 Zen on Windows 10

Hello Ashlin,

Sorry for the inconvenience caused.
Could you please confirm whether the installation hangs for Protection or for the Performance?
You have purchased the subscription for protection so on the PRO version will get installed on the protection circle of AVG Zen interface.
On the performance circle you will get the trial version of AVG PC tuneup installed.
Also on the top of Zen interface do you have "CONNECTED" word ?

Hi,

I've purchased AVG 2016 ZEN Protection for multi devices.

However on my new laptop with windows 10 64 bit, it's stuck on 87% on the Zen Screen for the download and install.

I get, "One moment please ...."

I've loaded it onto my phoone and it works great.

Please help.

Thanks

Hello Ashlin,

Sorry for the inconvenience caused.
Could you please confirm whether the installation hangs for Protection or for the Performance?
You have purchased the subscription for protection so on the PRO version will get installed on the protection circle of AVG Zen interface.
On the performance circle you will get the trial version of AVG PC tuneup installed.
Also on the top of Zen interface do you have "CONNECTED" word ?

Ashlin, we are glad to know that your issue got resolved after following the remover tool procedure.
We really appreciate your efforts in searching this remover tool instructions.
Please feel free to contact us should you need any assistance.
Have a great day!!!

Hi,

Thanks for the prompt response.

I've solved the problem. I used AVGs tool to uninstall my install and then did a complete reinstall.

All is fine now. I have the Pro version.

Thank you