Unable to install AVG

Hello Andrea,

We are sorry for the inconvenience caused.
As per our record, you have purchased the license for AVG Internet Security (1 computer) and it expires on 25th November 2017.
If you get the message as "Incompatible with another version installed" then it means that you have installed the "AVG ZEN" program on your PC.
This ZEN program is the newly introduced and it has a different concept that the installation is through the logging into AVG my account. Even the paid version of Zen program doesn't have a license number. To know more about AVG Zen please have a look at this video: https://www.youtube.com/watch?v=PRLVVGyw3v8&list=PLXC2w_psz2NRL21n7ilmG4-9YAZ3uToAR .

I've just renewed my subscription for another year. Tried to install but received message to say unable to install due to incompatibility of another product on my PC. No idea what that is. Can anyone help please?

Hello Andrea,

We are sorry for the inconvenience caused.
As per our record, you have purchased the license for AVG Internet Security (1 computer) and it expires on 25th November 2017.
If you get the message as "Incompatible with another version installed" then it means that you have installed the "AVG ZEN" program on your PC.
This ZEN program is the newly introduced and it has a different concept that the installation is through the logging into AVG my account. Even the paid version of Zen program doesn't have a license number. To know more about AVG Zen please have a look at this video: https://www.youtube.com/watch?v=PRLVVGyw3v8&list=PLXC2w_psz2NRL21n7ilmG4-9YAZ3uToAR .