Unable to install purchased protection

Hello Raymond,

Sorry for the inconvenience caused.
As per our record we can see that you have purchased the subscription for AVG Protection multi-device (1 year subscription) and it expires on 7th February 2017.
Also you have purchased the license for AVG Internet Security (1 computer) and it expires on 18th March 2017.
Please be informed that the protection multi-device program will have the AVG Internet Security installed the only difference is the multi-device can be installed on unlimited devices that runs on Windows, Mac and Android tablets and smartphones. Also the multi-device program doesn't have any license number.
Using the AVG Internet Security license that you have purchased you can install only on one computer.

Previously you had the license for AVG Internet Security and it had the auto renewal in active state that is the reason you have got this renewal license and the charge debited for it automatically. This renewal license was purchased on 3rd March 2016 and if you apply refund for it today we will not be able to proceed the refund because it has crossed 30 days.
We recommend you to use only the AVG Protection Multi-device program for all of your devices.
To fix your issue we request you to use our AVG remover tool and install the AVG protection multi-device program.
We have sent the remover tool instructions to you via email.
Please check for the email on spam or junk folders if it is not present in the inbox.

have been given 2no licence mumbers by e-mail from avg but unable to find either on search (not recognised) and have been charged twice for the same product; licenced numbers being IMIUN-E24LN-KTZNP-QLLZY-WU4J4-HVXTK AND IM4A4-697WN-ZTWWP-QWC7H-2B7AF-TLBS2

Hello Raymond,

Sorry for the inconvenience caused.
As per our record we can see that you have purchased the subscription for AVG Protection multi-device (1 year subscription) and it expires on 7th February 2017.
Also you have purchased the license for AVG Internet Security (1 computer) and it expires on 18th March 2017.
Please be informed that the protection multi-device program will have the AVG Internet Security installed the only difference is the multi-device can be installed on unlimited devices that runs on Windows, Mac and Android tablets and smartphones. Also the multi-device program doesn't have any license number.
Using the AVG Internet Security license that you have purchased you can install only on one computer.