We request you to use our AVG remover tool to uninstall this program completely. Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool.
Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.
Sylvain,
We regret for the inconvenience caused. We appreciate your efforts. In this case, we suggest you to reboot your device in safe mode http://avgclick.me/rebootintosafemode and follow the below steps.
Go to Run window (press windows key and R key simultaneously) and type “Temp” and remove all the files. Go to Run window and type “%temp%” and remove all the files. Go to Run window and type %appdata% - Remove all the AVG folders. Go to Run window and type %programdata% - Open the AVG folder and remove the old files. Please go to c: drive-> program files and delete the AVG files, now run the AVG remover tool.
Hello Sylvain,
We are sorry to know that you are unable to install AVG. This error can happen, if the old traces of AVG is still present in your computer or if you the hardware requirements did not meet the expectation. Please check if you have Windows 7 and above, have more than 1300 MB of free disk space in C drive.
Thank you.
Hi Karthikeyan,
Despite the fact I followed your instructions to start the removel tool again (even 3/4 times)
and removing the AVG remover folder on my C-drive afterwards, I still get the same unexpected error
code (0xc007001d) when running the installation exec for AVG Internet Security (AVG_Internet_Security_742)
One remark: If I start a search with AVG on my C-drive several AVG files are still popping up.
Normal ?
Still hoping for a solution.
I recently received the invoice,order confirmation and license key for the renewal of
AVG Internet Security.
Normally I just have to reactivate this by entering the new license number via the option activate in
the AVG option menu.I was surprised not finding this option in the menu.I noticed that moment that I was using the free AVG version again.
Consulting the FAQ's I did a complete UNISTALL (via AVG REMOVAL TOOL) and an INSTALL
of AVG Internet Security.
When running the exec AVG_Internet_Security_742 I always receive the unexpected error code:
0xc007001d. I even tried to reinstall the AVG free edition again,but without success.
Conclusion: At the moment I have no AVG antivirus protection at all.
Can you help me to reinstall this (payable) AVG Internet Security again ASAP.
Hello Sylvain,
We are sorry to know that the issue persists. We will email you a remote link to get connected to the advanced support, please follow the same and get connected to them and they will fix this installation issue.
Thank you.
Hello Ranjani,
I followed all instructions you mentioned above,but without success !
(Only the cmd run for %programdata% was not found by windows.)
Still receiving the same unexpected error code (0xc007001d) when running the installation exec for AVG Internet Security (AVG_Internet_Security_742)
So … I am still working without AVG protection
Hello Karthikeyan,
I've certainly more than 1300 MB of free disk space (even 69 GB) but are still running XP.(SP3)
Is this a problem?
How can I check if old traces of AVG are still on my pc and how is it possible after using AVG removal tool ?
Hello Sylvain,
We are sorry to know that you are unable to install AVG. This error can happen, if the old traces of AVG is still present in your computer or if you the hardware requirements did not meet the expectation. Please check if you have Windows 7 and above, have more than 1300 MB of free disk space in C drive.
Thank you.