Unable to load AVG and PC tune up

Hello  Bernard,
We are sorry to hear that you are unable to install AVG in your Windows 10 computer. Please do not worry, we have emailed with the steps to install AVG Internet Security and AVG PC TuneUp in your computer. If you still have any problem, you can follow the steps in the link and get connected to the remote support and they will install the product for you.
Thank you

I have windows 10 have paid for upgrades but unable to load, sick of looking at the problem and when i check your store showing my purchased items it says its not working and no entry listed and a message that has been there over a month soon to be fixed.
long term subscriber 

Hello  Bernard,
We are sorry to hear that you are unable to install AVG in your Windows 10 computer. Please do not worry, we have emailed with the steps to install AVG Internet Security and AVG PC TuneUp in your computer. If you still have any problem, you can follow the steps in the link and get connected to the remote support and they will install the product for you.
Thank you