Unable to load program on new laptop

Hello Barbara, 
You've reached the AVG community support forum.
We understand that you are unable to load the AVG application in your new laptop and unable to reach our support. 
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

I have a paid subscription for 10 devices and am unable to load the antivirus on my new laptop.
No one answers the customer support phone listed on the website. 

Hello Barbara, 
You've reached the AVG community support forum.
We understand that you are unable to load the AVG application in your new laptop and unable to reach our support. 
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.