Denise,
We apologize for the difficulties. Upon checking your records, we see that your AVG My Account status as "shadow". Do not worry, we can resolve this issue by recreating your AVG My Account using your existing email address.
Kindly have a look at this article: http://support.avg.com/SupportArticleView?urlname=Create-AVG-MyAccount to create your AVG My Account. If you face any difficulties, try those steps in different browser.
Please feel free to get back to us for any issues with AVG. Thank you!
it says "user profile service failed the logon" , user profile cannot be loaded. HELP me
Denise,
Yes, we are here! Have you tried the above suggested steps? Let us know if you face any difficulties, thank you!
Denise,
We apologize for the difficulties. Upon checking your records, we see that your AVG My Account status as "shadow". Do not worry, we can resolve this issue by recreating your AVG My Account using your existing email address.
Kindly have a look at this article: http://support.avg.com/SupportArticleView?urlname=Create-AVG-MyAccount to create your AVG My Account. If you face any difficulties, try those steps in different browser.
Please feel free to get back to us for any issues with AVG. Thank you!