Hello Rayne,
We are sorry for the inconvenience caused. We will help you to resolve it.
Please submit the URL to our developers for analysis.
Click the following link https://www.avg.com/en-ww/false-positive-file-form to submit the form. Our developers will check and get back to you as soon as possible.
Until then you can add this website to the Exceptions.
AVG >> Menu >> Settings >> General >> Exceptions
I'm unable to login to my banking website since this morning (I was still able to login yesterday): https://retail.sc.com/sg/nfs/login.html
AVG Antivirus Free (on my Android tablet) reported this as "Suspicious site found, https://retail.sc.com/sg/nfs/login.html has been reported as a malware site". Also, Avast (on my Windows laptop) reported this as a Phishing site.
However, I'm unable to find any reports of this URL as a phishing site on VirusTotal. Also, even when I google for the URL (i.e. enter the URL in the search box), the results page is also blocked and reported by AVG as a suspicious site.
What is going on? I suspect this is a false positive. My AVG app was just updated yesterday.
Thank you.
Hello Rayne,
We are sorry for the inconvenience caused. We will help you to resolve it.
Please submit the URL to our developers for analysis.
Click the following link https://www.avg.com/en-ww/false-positive-file-form to submit the form. Our developers will check and get back to you as soon as possible.
Until then you can add this website to the Exceptions.
AVG >> Menu >> Settings >> General >> Exceptions
Thanks for the prompt reply. I have submitted the URL.
I'm using the AVG app (version 6.39.5) on my Android tablet, but I do not see the "General" option under "Settings". Is there somewhere else I can add the website to the Exceptions?
Thank you for writing back to us, Rayne.
The above instruction was only for PC. We've a specialized team to deal with mobile/tab queries.
We'd suggest you reach them to resolve the issue, please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly to know the status.
Thank you.
You're welcome, Rayne.
And thank you for updating the status.
If you've raised a ticket with our mobile team, they'll get back to you via email as soon as possible. Your patience is appreciated.
Thanks!