A couple of weeks ago, I purchased the 3-year subscription of the AVG Driver Updater. ($68.04) I cannot login to the AVG app to access the product. At first, I tried logging in many times, but I kept getting met with an error message that says, "authentication failed." Alternatively, I've tried using the activation code and it didn't work either... I was blessed with the same message. I can't even login to the MyAVG Account website. I just get a connection timeout error. (I use Microsoft Edge, but I also tried it on Google Chrome and I got the same error.)
I've uninstalled and reinstalled both AVG Antivirus and AVG Driver Updater, but that didn't fix it. I'm at a loss here.
Hi, Kishmore!
It has officially been a month since I've had this issue and I have not received an email from any senior support team… I am still unable to access the product that I've paid for. If it is not something I can resolve, I would like to cancel the subscription please. Thank you, I hope you have a good day!
- Jenny
Hello Jenny,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Found that you have contacted earlier regarding this and the case has been escalated to our relevant senior support. Our senior team will reach you via email soon. Thank you for your understanding.
Please accept our apologies for the delay in handling your request, Jenny.
Upon checking our records, we see that our senior level support is currently analysing the logs that has been collected from your computer.
You'll receive an email at the earliest from them. Your patience is highly appreciated. Thank you in advance!
Hi, Kishmore!
It has officially been a month since I've had this issue and I have not received an email from any senior support team… I am still unable to access the product that I've paid for. If it is not something I can resolve, I would like to cancel the subscription please. Thank you, I hope you have a good day!
- Jenny
Hello Jenny,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Found that you have contacted earlier regarding this and the case has been escalated to our relevant senior support. Our senior team will reach you via email soon. Thank you for your understanding.
Hi.
I have the same problem. I am unable to access my account. My paid subscription ended on the 14th and I wanted to get another one, however, I am unable to access my account for a few weeks now. What shall I do?
Best,
Alina
Hi, Kishmore!
It has officially been a month since I've encountered this issue and I'm still unable to access the product… Unfortunately, I have not received an email from the senior support team either. If this is an issue I cannot resolve, I would like to cancel the subscription please.
- Jenny
Hello Alina.
Thank you for contacting AVG.
Upon checking your screenshot it seems you have issue Avast and reached AVG fourm.
Though Avast and AVG are same company we have separate dedicated support team.
Hence, We request you to reach Avast Support team for further help.
Here is the link to reach Avast Support team : https://support.avast.com/
Thank you.