C/- Customer Support.
Dear Santhosh
Thanks for the links to the latest version of AVG Tune Up 2019, version 18.3.507.
The new version is installed and performs well on 2 of my 3 family PCs.
On one of the PCs however, after install and verification, then running a scan.
In the "Speed Up - Background and Start Up Programes" after a scan is perform and I request for 9 programmes to be put to sleep nothing occurs. I can however click on "Ignore" on any or all of these programmes and they are dispensed with, into the "ignore" drop box.
All other functions of the AVG TuneUp perform as normal.
I have tried uninstalling and re-installing the AVG Tune up Version 18.3.507 with no success.
I'm at a loss to understand why this occurs.
Regards
Don
PS
Here's the screen shot.
The version available to me via my AVG Acc Page is 16.80.3.38236
This is the version I currently have installed.
This is the version that was previously installed.
I dont know if this is the latest version but its the latest versiion available to me via "My AVG Technologies - Order Confirmation Account" page.
Regards
Don
Hello Don,
We apologize for the delay in response as we were checking with our senior team regarding this.
We request you to provide the screenshot of AVG TuneUp window that shows the background & startup programs list.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hello Don,
We apologize for the delay in response as we were checking with our senior team regarding this.
We request you to provide the screenshot of AVG TuneUp window that shows the background & startup programs list.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I have removed all trace of "Steam" application from my PC via Control Panel - (remove programmes), and also via "regedit" to remove all traces from registry.
However when I enter into AVG PC Tune Up, AVG tune up displays within the "Background & start up programs - slide bar" within "Speed Up - programmes" tab, an ability to put "Steam" to SLEEP or to IGNORE.
When the "Steam programme" is put in sleep mode and AVG Tune up is closed, on restarting the PC again at a later time and entering into PC Tune Up, it again reappears, to be either, put to SLEEP or IGNORED.
The same applies when I select IGNORE and close off AVG PC Tune up, and restart the PC.
Is there a simple resolution to this that I may have missed.
The issue isn't critical but I would like to stop the "Steam" pop-up from re-occurring, as above.
The system I'm running is Windows 7 Home Premium.
Dear Avast
C/- Santhosh Pannerselvam.
I uninstalled AVG Tune up version 16.80.3.38236 via control panel, as requested (as not the latest version).
Reinstalled via logging in to My Account at AVG and loaded via my subscription of AVG Tune Up.
Found the version AVG that installed is the latest one available to me was same as previous version.
Ran the newly installed AVG Tune Up but found the original problem re-occurring.
So what next?
Regards
Don
Dear Santhosh,
Thanks for your assistance thus far. It has been most helpful.
Regards
Don
Dear Santhosh,
BTW, the earlier problem with reference to "Steam Programme" issue has been resolved.
Regards
Don
Thanks Priyanga,
There was no problem in installing AVG Tune Up 2019 Version 18.3.507 on my PC's.
The problem was that the functionality of putting to sleep 9 prorammes in "Background & Start Up Programmes" was not working fully/properly.
Regards
Don
Here's the screen shot.
Don, it seems that you have installed the older version of the product again.
Use this link to install the new version of AVG Tune Up Unlimited https://www.avg.com/en-us/download-thank-you.php?product=GSE-2019
Refer this article for installing the product https://support.avg.com/SupportArticleView?urlname=Install-TuneUp
Don, we're glad that the issue with Steam program has been resolved.
Just to be sure, is your AVG PC TuneUp on all of your devices? Do you receive any error message when you re-install the product?
Keep us informed here.
C/- Customer Support.
Dear Santhosh
Thanks for the links to the latest version of AVG Tune Up 2019, version 18.3.507.
The new version is installed and performs well on 2 of my 3 family PCs.
On one of the PCs however, after install and verification, then running a scan.
In the "Speed Up - Background and Start Up Programes" after a scan is perform and I request for 9 programmes to be put to sleep nothing occurs. I can however click on "Ignore" on any or all of these programmes and they are dispensed with, into the "ignore" drop box.
All other functions of the AVG TuneUp perform as normal.
I have tried uninstalling and re-installing the AVG Tune up Version 18.3.507 with no success.
I'm at a loss to understand why this occurs.
Regards
Don
PS
Don, did you install the new version of AVG Tune Up Unlimited?
Can you tell me the version of the product which you have installed now?
Thank you for the clarification, Don.
If the issue appears again, do contact us immediately.
Don, it seems that you are using an older version of AVG Tune Up Unlimited.
You have to uninstall the older version of the product from your control panel and install the new version of the product.
Check for the issue again after updating the product.