Hello Shaun.
Thank you for reaching us here. We'd certainly look into this.
Is it a particular website or on all websites that you are unable to hear sound? Do the websites load fine without any error? If there is an error, please share a screenshot of it.
Its Radio Paradise and Classic Fm (uk) which I use regulary. There are no error messages and all looks normal but there is no sound. I have since found Spotify works ok which is something I don't use.
Can't play music from sites using AVG secure browser. Google Chrome works ok/
Its Radio Paradise and Classic Fm (uk) which I use regulary. There are no error messages and all looks normal but there is no sound. I have since found Spotify works ok which is something I don't use.
I have disabled it and still have the problem. I have also deinstalled and reinstalled the secure AVG browser.
Hello Shaun.
Thank you for reaching us here. We'd certainly look into this.
Is it a particular website or on all websites that you are unable to hear sound? Do the websites load fine without any error? If there is an error, please share a screenshot of it.
I still have the same problem with Web Shield off. I tried with Ad Blocker on and off. Thanks
Shaun, we apologize for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in the inbox, then please check on spam and junk folders, you can also search using the case number 13759811.