Hello Vincent,
I am sorry for the inconvenience caused.
I see that you have a valid license for AVG Internet Security (1 computer) that expires on 30th November 2018.
You don't have to pay more the same product again till the expiry.
If you have already uninstalled AVG Internet Security 2016 version from control panel then please run the AVG removal tool as mentioned in this article: http://avgread.me/1DEtNP0 to remove the traces of 2016 version.
NOTE: If it says as no program found, please click on "Run Anyway" to proceed with the removal.
Once the removal is completed, please go ahead in installing the latest AVG Internet Security 2017 version by following the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security .
The latest 2017 version will be completely different in appearance and settings, hence if you face any issues do let us know.
I have a valid AVG Internet Security licence that expires on 14 November 2017. After my recent one month trial use of the new AVG Internet Security 2017, AVG has forcefully reverted me to AVG Free Basic Internet protection and is seeking to offer me 43% price discount to upgrade to the AVG Internet Security 2017.
Unfortunately, I do not wish to take advantage of the 43% price discount at this time when I have more than 2 months to the expiry of my existing licence AVG Internet Security 2016 licence. When I tried reinstalling my AVG Internet Security 2016 I keep getting the Error code: Oxe001f992 even though my existing licence is valid…
I shall be very grateful if AVG will respect my unexpired AVG Internet Security licence which I purchased last year and grant me full access to my AVG Internet Security 2016 subscription because I did not sign-up for AVG Free Basic Internet Protection.
Hello Vincent,
I am sorry for the inconvenience caused.
I see that you have a valid license for AVG Internet Security (1 computer) that expires on 30th November 2018.
You don't have to pay more the same product again till the expiry.
If you have already uninstalled AVG Internet Security 2016 version from control panel then please run the AVG removal tool as mentioned in this article: http://avgread.me/1DEtNP0 to remove the traces of 2016 version.
NOTE: If it says as no program found, please click on "Run Anyway" to proceed with the removal.
Once the removal is completed, please go ahead in installing the latest AVG Internet Security 2017 version by following the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security .
The latest 2017 version will be completely different in appearance and settings, hence if you face any issues do let us know.