Unable to reinstall AVG free on Windows XP SP3 (32 bit).Error code 0xc007001d

AVG Protection
8

Thank you, Ranjani. Did everything as you suggested. But when tried to install, got the same error code - Error code 0xc007001d.
Please advise. Thanks

9

Hello Kishore, Ranjani

the computer has more than 1.3 gb free space. The Processor is Pentium III CPU 1.19 GHz.
Please advise next steps.
Thanks

7

Alan,

We do understand your concern, we apologize for the difficulties. In this case, we need to remove the traces of older AVG.

Go to Run window (press windows key and R key simultaneously) and type “Temp” and remove all the files. Go to Run window and type “%temp%” and remove all the files. Go to Run window and type %appdata% - Remove all the AVG folders. Go to Run window and type %programdata% - Open the AVG folder and remove the old files.

Please go to c: drive-> program files and delete the AVG files, now run the AVG remover tool : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to uninstall your AVG program.

Then click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.

Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.

1

Hi
I am unable to reinstall AVG free on a Windows XP SP3 (32 bit) PC. I have run the uninstall and reset access programs but keep getting the above error code. Never had  a problem previously with installing AVG free on this PC.
Will be very grateful for a solution.

2

Hello Bas,
This error can happen either by system requirements not met or if old traces of AVG is till present in your computer. Please restart your computer in safe mode with networking and try to install AVG from safe mode. Please click on this link for the steps to restart the computer in safe mode with networking http://avgclick.me/rebootintosafemode
Thank you.

3

Hello Kishore, Ranjani

the computer has more than 1.3 gb free space. The Processor is Pentium III CPU 1.19 GHz.
Please advise next steps.
Thanks

5

Bas,
We appreciate your efforts in trying to fix the issue but we apologize. Our latest update of AVG program requires at least 1.3 GB of free space. Please make sure that you have the required space for installation. If the issue persists, please do let us know, we will assist you further. Thank you!

6

Alan,

We do understand your concern, we apologize for the difficulties. In this case, we need to remove the traces of older AVG.

Go to Run window (press windows key and R key simultaneously) and type “Temp” and remove all the files. Go to Run window and type “%temp%” and remove all the files. Go to Run window and type %appdata% - Remove all the AVG folders. Go to Run window and type %programdata% - Open the AVG folder and remove the old files.

Please go to c: drive-> program files and delete the AVG files, now run the AVG remover tool : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to uninstall your AVG program.

Then click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.

Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.

4

Hi Alan,
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.