Unable to remove Family Safety

Hello Julia,

We have escalated this our our senior level team and awaiting for a suggestion.
Once we get a reply from them will post it here.
Your patience is much appreciated.

I am trying to remove AGV Family Safety from my laptop as the product has expired and is no longer available. When I try to remove it I am asked for a password. None of the passwords I have ever used with AVG are accepted. Is there a master password or another way to remove the program? I am unable to install any other monitoring software until this is removed.

Hello Julia,

We have escalated this our our senior level team and awaiting for a suggestion.
Once we get a reply from them will post it here.
Your patience is much appreciated.

Hello Julia,
The suggestion is to get our additional support and only they can fix this issue.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.