Unable to Reset Password

AVG Subscription
3

Hello Chris. I am sorry to tell you this, I am unable to pull up your account. I request you to contact our sales support team via http://bit.ly/1JX1SB9 . Thank you.

5


I resolved my problem by registering another account with the same email address. I updated my shipping info, but the bank information can only be changed by way of a specific email. The online chat room was very helpful in my case.

6

OK Chris, No probs… Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
AVG Guru

7

Hello Chris. I am sorry to tell you this, I am unable to pull up your account. I request you to contact our sales support team via http://bit.ly/1JX1SB9 . Thank you.

1

I cannot access the account that sent me the invoice, the order confirmation and the license for the renewal of my AVG PCTuneUp. No matter how many times I send the message to reset my password, I still don't see it in my inbox or my spam folder. The website recognized my email, so how is this possible? How am I supposed to update my shipping and billing info without my password?

4

OK Chris, No probs… Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
AVG Guru

2


I resolved my problem by registering another account with the same email address. I updated my shipping info, but the bank information can only be changed by way of a specific email. The online chat room was very helpful in my case.